Within two months from the date on which the service was provided or should have been provided, the passenger can file a complaint by filling out the following form or sending a registered letter to the following address: Compagnia Italiana di Navigazione S.p.A. Piazzale dei Marmi 12, 57123 Livorno using the paper form. Download the form.
The final response to the complaint is provided within two months of receiving it.
Please note that two separate requests must be made for return tickets.
NOTICE TO PASSENGERS
Passengers are advised that, only after presenting a complaint to Compagnia Italiana di Navigazione S.p.A. - Piazzale dei Marmi 12, 57123 Livorno and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:
To know more visit www.autorita-trasporti.it
We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with Tirrenia regarding tickets or other services you have acquired as a consumer. This platform is available here.
In accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter also referred to as "GDPR" or the "Regulation"), we inform you that your personal data voluntarily provided by you (hereafter also "Data") is subject to the Compagnia Italiana di Navigazione SpA (C.I.N.) as Data Controller (hereafter referred to as "Responsible Person") in order to carry out marketing activities for you with your explicit consent, to submit advantageous offers to you and / or to send you satisfaction surveys for our services. The legal basis of the processing concerned is your explicit consent in accordance with Article 6 paragraph 1 letter a) GDPR.
Please note that at any time you have the opportunity to withdraw your consent to this activity by clicking on the link in each email message or by contacting the person in charge directly. Providing data for marketing activities or giving your explicit consent is voluntary and optional. Your data retention dates for marketing activities will be retained for as long as there is an interest in that purpose or until they revoke any consent that may have been given. Your data may be shared with service providers to whom our company applies for the proper fulfillment of marketing purposes; your data will be processed by authorized personnel in accordance with Article 29 of the GDPR. The service providers to whom we entrust the processing of your data have previously been formalized by the person responsible in accordance with Art. 28 GDPR. You have the right to obtain from the Data Controller access to your personal data in the foreseen cases, to require their rectification or deletion or the restriction of the processing of such data or to oppose the processing and you have the right to data portability (Article 15 et seq. of the Regulation). You can exercise these rights by sending an e-mail to firstname.lastname@example.org
We remind you that you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates the GDPR (Article 77 of the Regulation) or to appeal to the competent courts (Article 79 of the Regulation ). Finally, we inform you that our company has appointed a Data Protection Officer, who can be reached at the following e-mail address: email@example.com