Within two months from the date on which the service was provided or should have been provided, the passenger can file a complaint by filling out the following form or sending a registered letter to the following address: Compagnia Italiana di Navigazione S.p.A. Via Larga 26, 20122 Milano using the paper form. Download the form.
The final response to the complaint is provided within two months of receiving it.
Please note that two separate requests must be made for return tickets.
NOTICE TO PASSENGERS
Passengers are advised that, only after presenting a complaint to Compagnia Italiana di Navigazione S.p.A. - Via Larga 26, 20122 Milano and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:
To know more visit www.autorita-trasporti.it
We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with Tirrenia regarding tickets or other services you have acquired as a consumer. This platform is available here.
In the event of a delay in the transport company's response to the complaint, the passenger is entitled to automatic compensation in accordance with point 5 of Resolution No. 83/2019 of the Transport Regulatory Authority, which is available at the following link: >https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf