Within two months of the service being provided or of the date it should have been provided, customers may send a complaint using the form below:
NOTICE TO PASSENGERS
Passengers are advised that, only after presenting a complaint to Compagnia Italiana di Navigazione S.p.A. - Largo Augusto, 8 20122 Milano and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:
To know more visit www.autorita-trasporti.it
We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with Tirrenia regarding tickets or other services you have acquired as a consumer. This platform is available here.
The Legislative Decree 30 June 2003, n. 196 - Personal Data Protection Code (hereinafter the "Code") - and the (EU) Regulation 2016/679 shall ensure that the processing of personal data takes place in respect of fundamental rights and freedoms as well as of the dignity of the data subject, with particular reference to confidentiality, personal identity and the right to personal data protection.
Under Article 13 of the Code and Article 13 of (EU) Regulation 2016/679, we inform You that Your personal data provided by you to our Company, will be the subject, in compliance with the aforementioned law and in accordance with the confidentiality obligations our company is inspired to, to the processing as defined by article 4 of the Legislative Decree 196/2003 and article 4 of the (EU) Regulation 2016/679. In particular, we want to inform You of the following:
Purpose of processing
Compagnia Italiana di Navigazione S.p.A. collects and processes personal data (e-mail), to forward and receive the newsletter about its services with informative and promotional content, even from third parties, in order to keep the user updated on promotions, deals and anything else for communication/advertising purposes.
Provision of personal data for such purposes is not mandatory. Failure to authorize such processing will not allow you to be updated on promotions/information from time to time provided by Compagnia Italiana di Navigazione S.p.A..
Communication to third parties and diffusion
The achievement of these purposes may also be done by means of disclosure and sharing of data with third parties, or group affiliates operating within the EU, thereby intending the third parties - supporting Compagnia Italiana di Navigazione S.p.A. - authorized to the relevant data processing, as responsible for carrying out or providing specific technological services.
The names and addresses of such subjects are available upon request of the Data Subjects.
Diffusion and Transferring of data abroad
The personal data of the data subject will not be disseminated. The personal data may not be transferred abroad
Procedures of processing
Compagnia Italiana di Navigazione S.p.A. manages the personal data of the data subjects in a lawful and correct manner in order to insure their confidential nature and security. Processing is carried out using manual tools and computer telecommunications, according to organizational procedures and on the basis of principles strictly related to the purposes stated.
The data will be stored in a comprehensive manner throughout the period of time needed to attain the purposes in question.
Rights of the data subject
Under article 7 of Legislative Decree No. 196/2003 and articles 15 to 22 of (EU) Regulation 2016/679, the data subject may exercise the following rights:
Data Controller and Data Protection Officer
The single data controller is Compagnia Italiana di Navigazione S.p.A., with registered office in Milano, Largo Augusto, 8 CAP 20122. Our company has appointed a Data Protection Officer (DPO), who can be reached at the following email address: email@example.com.