If you would like to amend a ticket, please send us an e-mail to firstname.lastname@example.org
Remember to have with you a range hand, the authorization code and booking above on the ticket what you booked.
On the Tirrenia website, you can cancel or "park"* your ticket directly online in three simple steps.
To do this, please have your booking details ready and follow the instructions to cancel or "park" your crossing.
Once you have confirmed your cancellation, you will receive an email with instructions on how to obtain the refund. If you have decided to "park" your ticket, we will email you a new parked ticket that you can use in 2023 as well.
* “Park" the ticket and reuse it as a credit in 2023 if it was issued by 30.09.2022.
In accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter also referred to as "GDPR" or the "Regulation"), we inform you that your personal data voluntarily provided by you (hereafter also "Data") is subject to the Compagnia Italiana di Navigazione SpA (C.I.N.) as Data Controller (hereafter referred to as "Responsible Person") in order to carry out marketing activities for you with your explicit consent, to submit advantageous offers to you and / or to send you satisfaction surveys for our services. The legal basis of the processing concerned is your explicit consent in accordance with Article 6 paragraph 1 letter a) GDPR.
Please note that at any time you have the opportunity to withdraw your consent to this activity by clicking on the link in each email message or by contacting the person in charge directly. Providing data for marketing activities or giving your explicit consent is voluntary and optional. Your data retention dates for marketing activities will be retained for as long as there is an interest in that purpose or until they revoke any consent that may have been given. Your data may be shared with service providers to whom our company applies for the proper fulfillment of marketing purposes; your data will be processed by authorized personnel in accordance with Article 29 of the GDPR. The service providers to whom we entrust the processing of your data have previously been formalized by the person responsible in accordance with Art. 28 GDPR. You have the right to obtain from the Data Controller access to your personal data in the foreseen cases, to require their rectification or deletion or the restriction of the processing of such data or to oppose the processing and you have the right to data portability (Article 15 et seq. of the Regulation). You can exercise these rights by sending an e-mail to email@example.com
We remind you that you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates the GDPR (Article 77 of the Regulation) or to appeal to the competent courts (Article 79 of the Regulation ). Finally, we inform you that our company has appointed a Data Protection Officer, who can be reached at the following e-mail address: firstname.lastname@example.org