TRAVEL TICKETS

INFORMATION ON BOOKING CONDITIONS AND CHANGING TICKETS

Discover the way to purchase your ticket and find all information concerning amendment, cancellation and fees.

The travelling ticket of Tirrenia is only vailid for the passenger that is listed on it and not transferable to any other person.

 

PASSENGERS

In compliance with the Security regulations and the General Series Circular n. 106 of the Ministry of Infrastructures and Transport on Safety in Navigation, customers when embarking must show in addition to their ticket a valid identity document for all passengers, including MINORS. Embarkation will be refused if these identity documents are not shown.

TICKET: PRINTED OR DIGITAL

Printed and online tickets have the same value. If you would like to travel to Sardinia or Sicily, you can purchase your ticket online and receive the digital version of the ticket via mail onto the mail address you have insert with your reservation. At the moment of embarkation you can show your smartphone or tablet with your vailid ticket.

 

AMENDMENT AND FEES

It is possible to make changes of the reservation. Tirrenia charges fees for changes according to specific regulations.

Changes made UNTIL THE DAY BEFORE DEPARTURE:

1) by changing the date, route or time of the departure, no fees will incur if the value of the new ticket is identic or higher. If the value of the new ticket is lower than the old one, fee of 10% of the value of the old ticket will be charged.

2) no rebooking fee is charged if accommodation type, number of passengers or vehicles is changed and if the price of the new ticket is equal to or higher than that of the previous ticket. If the number of passengers and/or vehicles is changed in part, a fee of 10 % of the price for the cancelled accommodation, passenger and/or vehicle, excluding reservation charges, is charged.

Changes made THE DAY OF DEPARTURE:
All changes made on the day of departure before departure time will incur a fee of 25%.

WITHDRAWAL FROM THE VOYAGE AND REFUND OF THE TICKET

Are you forced to abdicate the voyage and have to cancel the booking? The conditions of cancellation and refund of tickets purchased online are illustrated on FAQ specifications.

If you abdicate the voyage you have a right of refund of the deck passage, the accommodation and the garage space, excluding the reservation fees, due to the following cancellation conditions:

  • 10% for cancellations up to the day before the departure of the ship ;
  • 25% for cancellations on the same day of departure and before departure time.
  • There are no refunds of tickets that are not cancelled.
  • I Tickets booked with a special rate or promotional fares are not refundable and are subject to special restrictions.

The right of refund of cancelled bookings expires after six month after the original date of departure.

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